Refund policy

Returns & Exchanges

EXTENDED CHRISTMAS RETURNS PERIOD

All full price items purchased between November 7th-December 31st 2024 can be returned until January 15th 2025 for your choice of refund or gift card. This applies both online and in-store.

Online Purchases

We are happy to refund items bought online if they are returned within 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require proof of purchase. Please place the order slip you received back in with your return package.

If preferred, you can return items ordered online to us in person in-store.   

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

In-Store Purchases

We are happy to refund items bought in-store if they are returned within 14 days.

Please note if you pay by cash, we can only offer you a cash refund if goods are returned in-store; in person. If that is not possible, our only option would be to offer a refund on to a gift card, as we are unable to send cash by post.

Return Postage

To return items, please send them to:

Emporium Boutique
88 Main Street
Prestwick
South Ayrshire
KA9 1PA

You will be responsible for paying for your own postage costs when returning your item. Unfortunately postage costs are non-refundable unless items are faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are posting an item over £75, consider using a trackable delivery service. We cannot guarantee that we will receive your returned item.

If preferred, you can return items ordered online to us in person in-store.  

Non-Returnable Items

•  Items that have been worn. (Tags must be kept on. Footwear must be tried on inside).
•  Items that have been washed.
•  Items that have been altered.

Refunds 

Once your return item is received and checked, we will send you an email with the approval or rejection of your refund. Credit will be applied to your original method of payment. 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. 

Next contact your bank. There is often a processing time before a refund is posted.

If you have contacted your bank and still have not received your refund, please contact us at hello@emporiumboutique.co.uk

Exchanges 

If you need to exchange for another size, please send us an email at hello@emporiumboutique.co.uk or a private message on our facebook page @emporiumprestwick