Delivery & Returns
Delivery Options
UK
- Standard UK delivery £3.95 on orders under £75 and FREE on orders over £75. Parcels should be received in 2-4 working days.
EUROPE
- Europe standard delivery is £15 and parcels should be received in 3-7 working days.
INTERNATIONAL
- International delivery is £35 and delivery dates vary according to location and courier.
Returns & Exchanges
Online Purchases
We are happy to refund items bought online if they are returned within 14 days.
Any click and collect orders not picked up after 14 days will be refunded. Please notify us if you have extenuating circumstances that make this unfeasible.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require proof of purchase. Please place the order slip you received back in with your return package.
If preferred, you can return items ordered online to us in person in-store.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
In-Store Purchases
All in-store purchases of full price items are subject to our 14 day returns policy.
All in-store purchases of sale items are non-returnable. We encourage you to try on sale items in our changing rooms for fit before purchasing.
Return Postage
To return items, please send them to:
Emporium Boutique
88 Main Street
Prestwick
South Ayrshire
KA9 1PA
You will be responsible for paying for your own postage costs when returning your item. Unfortunately postage costs are non-refundable unless items are faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are posting an item over £75, consider using a trackable delivery service. We cannot guarantee that we will receive your returned item.
If preferred, you can return items ordered online to us in person in-store.
Non-Returnable Items
- Items that have been worn. (Tags must be kept on. Footwear must be tried on inside).
- Items that have been washed.
- Items that have been altered.
Refunds
Once your return item is received and checked, we will send you an email with the approval or rejection of your refund. Credit will be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often a processing time before a refund is posted.
If you have contacted your bank and still have not received your refund, please contact us at hello@emporiumboutique.co.uk
Exchanges
If you need to exchange for another size, please send us an email at hello@emporiumboutique.co.uk or a private message on our facebook page @emporiumprestwick
