Creating an account for our star rewards is simple, all you need is an email address.
If you've already registered an email account with us (for example when buying online) then you'll already be added to the rewards program as it integrates with any existing emporium account. If you're not sure whether or not you have an account please see the question below this.
To get started, look for either the "Log In" button OR the pink Star Rewards icon on the bottom left corner of your screen.
Once you find one of those, you should then be able to see a link that says "Sign Up Here". Click that and you'll be presented with our registration page, you'll be prompted to provide your email address and you will be sent a one time code.
Once you decide you're ready to spend your stars, log in and open up the rewards widget. Stars are redeemable in 3 tiers of reward voucher: 200, 500 and 1000 stars for a £10, £25 and £50 voucher respectively.
(Note that there is a minimum spend of £40 for the £10 and £25 voucher, and a £50 spend for the £50 voucher.)
To use your stars, you need to redeem them for a voucher:
Open the rewards widget
Click the Redeem Stars tab
Select a voucher and use the Get Reward button on the right to redeem the code. Select Yes when asked if you're sure you want to redeem.
Once you redeem, the widget will switch tabs to the Discount Codes tab. If it doesn't automatically, you may need to manually switch.
On the Discount Codes tab, find the code you wish to use and press the Copy to clipboard button. Once you have enough to meet the minimum spend in your cart and are ready to check out, head to the cart page.
Paste the code into the discount box and press Apply. (On a PC, press CTRL+V keys, or right click and press paste. For Mac, use CMD+V keys or right click and press paste. For tablets and other mobile phones tap and hold the discount box until a prompt appears with the paste option.)
The code is now applied to your cart and you're ready to proceed with the rest of the checkout process!
Need to bring something back ? If you do, you'll be refunded by your chosen payment method and the stars you earned for that purchase will be removed. Any items in an order that you don't return will retain their stars earned!
If you've redeemed a voucher and used it in a purchase, but then decide you need to return the item, no stars will be deducted and payment will be refunded to a gift voucher.
Referring a friend is a great way for both you and your friend to get a little stars boost!
In order to be able to refer a friend, the friend you wish to refer must not have shopped with us before (i.e. they're not already on our shop system) or be already signed on to our rewards program.
If that's the case, referring is as easy as sharing a link!
Log in as normal
Open the star rewards widget
Find the "Refer a friend" row on the Earn Stars tab. It looks like this:
Click on the "Share Link" button, you will then be taken to your unique referral link and given the option to copy the link to your clipboard:
Hit the "Copy to Clipboard" button and then paste that link in a chat (FB messenger, whatsapp web etc) with the friend you wish to refer!
When your friend clicks on the link they will be taken to a special version of the website, they then need to make an account and purchase something for you to receive your 200 referral stars! (Your friend will receive both the 200 sign up stars as well as 200 for being part of the referral!)
Absolutely! Just get in contact with our tech team and provide them with the two accounts, and specify which one you'd like to become your main. They can then close the other account to save any further confusion!
We are happy to refund items bought online if they are returned within 14 days.
Any click and collect orders not picked up after 14 days will be refunded. Please notify us if you have extenuating circumstances that make this unfeasible.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require proof of purchase. Please place the order slip you received back in with your return package.
If preferred, you can return items ordered online to us in person in-store.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
In-Store Purchases
All in-store purchases of full price items are subject to our 14 day returns policy.
All in-store purchases of sale itemsarenon-returnable. We encourage you to try on sale items in our changing rooms for fit before purchasing.
Return Postage
To return items, please send them to:
Emporium Boutique
88 Main Street
Prestwick
South Ayrshire
KA9 1PA
You will be responsible for paying for your own postage costs when returning your item. Unfortunately postage costs are non-refundable unless items are faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are posting an item over £75, consider using a trackable delivery service. We cannot guarantee that we will receive your returned item.
If preferred, you can return items ordered online to us in person in-store.
Non-Returnable Items
Items that have been worn. (Tags must be kept on. Footwear must be tried on inside).
We are happy to refund any items bought online provided they are returned within 14 days.
To be eligible for a return, any items to be returned must be unused and in the same condition it was received.
To complete your return, we require proof of purchase. Please place the order slip you received back in with your return package. Then post your return to:
Emporium Boutique
88 Main Street
Prestwick
KA9 1PA
If preferred you can return your items to us in-store personally.
Please don't try and return your items to the original manufacturer.
Unfortunately in some situations we will only be able to offer partial refunds.
We are happy to refund any items bought in-store provided they are returned within 14 days.
To be eligible for a return, any items to be returned must be unused and in the same condition it was received.
To complete your return, we require proof of purchase. Please bring your paper/email receipt along with you.
We will refund you on to the payment method you used. Please note there are some cases (e.g. where deals and offers have been applied) where we may have to refund part of the payment to a gift card.
If you are confused by or disagree with the amount you have been refunded after a purchase do not hesitate to get in contact with one of our team who will be able to explain.
In general our system refunds the amount proportionate to each payment method used exactly as it was when you purchased. However in some cases (i.e. when certain deals or offers have been applied) it splits the discount provided by the offer across each payment method equally. This can cause some confusion when it returns a lower than expected amount.
Currently we are unable to offer a tracking service for your orders.
We deliver through Royal Mail, and the service we use does not provide us any more detailed tracking information than "accepted at post office", "in transit" and "delivered" with signed delivery proof.
Firstly, if you're still waiting on an order, sorry about the delay!
There could be many reasons as to why your order has been delayed:
There may be a large backlog of orders we need to work through. Our team is still quite small and during our busiest times we may struggle to keep up with packing and shipping.
Check your chosen delivery method, we have had incidents of customers accidentally choosing to click and collect (for example when using express checkout, it saves the last delivery option chosen) and not realising they haven't chosen delivery (and vice versa, if you're waiting on a pickup notification).
Similarly to above, check that the delivery address is the correct one.
There may be an issue at the post office. We use Royal Mail to deliver our parcels. Once the parcel is with them it is out of our hands and as such it is difficult to provide an update on the package's status due to the limited tracking info. We would ask that you please bear with us if an issue occurs.
Just the same as a click and collect! Local pickup is just our system's way of describing it.
Simply place your order, make payment and we will notify you when your order is ready to be collected. We aim to have your order packed ASAP but this can vary during busier periods.
Any click and collect orders not picked up after 14 days will be refunded (please notify us if you have extenuating circumstances that make this unfeasible! We'll try sort something out.)
To use your gift voucher, simply copy the code from the card and paste it into the gift card discount box that appears towards the end of the checkout process (it's the one on the same page as the shipping info).
The box you want:
The box you don't want:
Please note that the payment methods highlighted have caused issues in the past with customers being taken past the shipping info screen and have thus not been able to use their gift cards.
If you've won a giveaway voucher during one of our live videos, or any other giveaway that we do, congratulations!
You use these vouchers just as you would a gift card, by entering the code into the gift card box at the end of the checkout, where the shipping info page is.
Take care if using any payment methods like Paypal as these can sometimes skip you past the shipping info page, as they usually store your delivery details for faster checkout.
If you're having an issue with one of our vouchers, don't hesitate to get in contact with our support team.
Be sure to also give these common troubleshooting tips a try:
Ensure you're entering the code into the correct box - gift cards and giveaway vouchers you've won will go in the box near the end of the checkout, one-time vouchers and other promotional discount codes will go in the discount box in the cart page.
Sounds simple, but it goes wrong more than you'd think: make sure you're typing/copy and pasting the code in correctly!
Try using a different browser: Firefox, Chrome, Safari etc, sometimes this makes a difference to the computer gremlins.
If you're trying to use offers in conjunction with each other, be aware they can sometimes cause each other to not meet their required conditions. For example a customer trying to combine a discount voucher, with an order that grants a free item past a minimum spend. If the discount voucher brings the cart value below the minimum spend required, the customer will not be able to receive the free item.
It depends on the code, things like the star rewards vouchers have a 2 year timer before they expire, built into them by the system we use to provide them.
Other offers we do may have a time limit, and it will be explicitly stated before you receive the offer.
We also may run deals from time to time that do not have a time limit, but are only usable once (for example our 10% off voucher when you first sign up to the mailing list)
Simple! Just hit the "Log in" button on the top right of the header bar.
Next, look for the "Create Account" link underneath the sign-in button.
You'll be taken to the registration page where you will be prompted to enter your first and last name, along with an email address and a password to create the account.
Once you've done that, hit "Create". You may be prompted to complete a Captcha, which is just a little test robots and computer algorithms can't complete, it's there to make sure it's a real person creating the account!
To reset your password, head over to the "Log in" page, once you're there look for the "Forgotten your password ?" link between the login text fields and the sign-in button.
Click that link, and you'll be prompted to enter your account's email address.
Once you've done that, hit the "Submit" button and you'll be emailed instructions and a link to change your password.
Enter your new password and repeat to confirm, then submit.
1. Scroll to the bottom of the home page, and find our sign up box for the list. Enter your email address, press the arrow to the right of the text box, then complete a Captcha. Once that's all done hit submit and you're signed up!
2. Ask us to sign you up while you are in-store.
3. Proceed with shopping as you normally would, but once you get past the cart page look for the "Keep me up to date" checkbox. It looks like this:
Click that then check out as normal and you'll be signed up!
If you're no longer interested in hearing from us, you can unsubscribe from our mailing list by opening one of our emails, scrolling to the bottom and clicking the "Unsubscribe" button.
It will be part of the small print near the bottom.
If you change your mind you can also resubscribe any time!
To change your saved details like names and addresses, simply log in as usual. You will then be taken to your account page.
On the left hand side of the page there will be a link that reads "View Addresses".
Click that link and you will then be able to see a list of your saved addresses, you will then be given the option to edit or delete the names/addresses as you see fit!
If you're not a fan of conversations over text, you can phone us on 01292 677 991 (note that we might not always be able to answer your calls, please leave us a message!)
You don't need to create an account to shop with us, no, but you will still need an email to check out as a guest in order to receive your order confirmations/pickup and delivery notices.
Our system will keep a record of your purchases that lets us find what you've purchased and so on. If you ever decide you want to make an account, simply use the same email address youve been using for guest purchases and you'll be able to see those past orders.
This also applies to any stars you may have earned when checking out as a guest, so there's a great reason to get making an account!
There's many reasons your page might not be displaying correctly, too many to mention them all here, but here's a short troubleshooting list of the most common solutions:
Try refreshing your page. Sometimes things get a little hung up when trying to load and not everything displays correctly. Might happen if you're trying to view on an older device.
Try a different browser. If you're using Firefox, give Chrome a try, etc. It's rare but some sites have trouble displaying properly on some browsers.
Check your pop-up/cookie/adblocking settings. Sometimes one of these can cause things to display incompletely or not at all.
Restart your browser/device. Either of these can work, usually inexplicably.
If your browser or operating system needs an update, do it. This is a bit more of a long shot, but worth a try.
If you're having trouble viewing something specific like an offer for example, don't hesitate to get in touch with our support team, providing as much detail as you can about the situation.
Generally, we can't say for certain whether or not an item will be restocked. Especially during the pandemic we're ordering smaller amounts and seeing how they perform so we don't overstock!
We're also limited by what our suppliers are able to provide to us during this period.
That said, we can take your name and number, and if we find there's enough interest and we are able to restock the item you're after we will let you know when the items are expected to be back for you!
We can! Once you've let us know, you will have until the end of business next day to pay for your item otherwise it will be put back out on the shelves.
We recommend that you place a new order for any replacement sizes online, as all of our stock is live (messaging to ask for an item kept aside won't necessarily guarantee you the item, as it could be bought before someone can put it aside for you.) We can then refund you when we receive your return.
We buy from our suppliers in set packages and are therefore unable to order specific sizes/colours of items. However if you leave your contact details with us we can let you know if an item you were interested in will be coming to the shop!
All of our products have a sizing guide on their product page! We'll try and be as detailed and specific as we can about the fit but sometimes there really just is no substitute for trying it on and seeing how you feel!
Klarna is a "Buy Now Pay Later" payments service that helps you buy the things you want or need. Right now, over 100
million people worldwide use Klarna at over 200,000 online stores.
Pay later in 30 days is a credit product which lets you pay any time
within 30 days of your purchase without interest or fees. You can make
this payment using a credit or debit card on the Klarna app or logging
into www.klarna.com/uk.
Klarna will send you a confirmation email once your order is confirmed
with full details. You can see both past and future payments using the
Klarna app.
Klarna’s Pay in 3 instalments is a credit product that lets you spread
the cost of your purchases over 3 equal payments. Klarna will take the
payments from your debit or credit card directly so you don't have to
worry about missing a payment. Klarna will take the first payment when
you make the purchase, the second 30 days later and the final payment 60
days from your purchase date. You can see your past and future payments
at any time using the Klarna app.
